Terms & Conditions

These terms and conditions apply to the use of and orders placed on the website. By placing an order with Camilla Costello you will be deemed to have read, understood and agreed to these terms and conditions.

Every care has been taken to ensure that descriptions, measurements, colours and prices are correct. As most of the items are made by hand there may be a variation in size and colour. Please note that there may also be some variation in the colour of the items shown on the website due to the limitations of photographic and web processes and we cannot be held responsible for any variations in colour that may arise caused by your browser or computer software.

Orders can be processed directly though this web site. Camilla Costello processes card payments securely via a third party payment system called Sagepay. All transactions are processed using a secure server.

All items are offered subject to availability at time of ordering. However, should an item be out of stock there may be delays in delivery and we will notify you immediately. Camilla Costello will have no liability to you for any failure to deliver goods you have ordered or any delay in doing so for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems, failures or sub-contactor transport or network access, flood, fire, explosion or accident.

Please see our Privacy Policy for further information on your privacy. If you have any questions, please contact Camilla Costello (see contact details).

Privacy Policy

This Privacy Policy sets out how Camilla Costello uses and protects any information that you give us when you use this website and as such we are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Policy and in line with our Terms and Conditions. Camilla Costello may change this policy from time to time by updating this page. Therefore you should check this page from time to time to ensure that you are happy with any changes.

What We Collect

We may collect, but not limited to, the following information:

What We Do With The Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

Disclosure Of Information

If you believe that any information we are holding on you is incorrect or incomplete, please email or write to us as soon as possible, at the above address.

We will promptly correct any information found to be incorrect.

We believe that we have taken every care that your visit to our website is a positive one and be assured that your privacy is always respected.

Delivery and Postage

We will send out the item(s) by the postal service you have selected within five working days unless otherwise notified. Should the delivery be urgent please telephone +44 (0) 7956402833 or email we can arrange a quicker delivery where possible.

Returns and Refunds

If you are not satisfied with your full price item, you can return it within 21 working days of receipt for a refund.  Any items returned after this time but up to 28 days after receipt will receive a credit note. Your item must be unused and in a re-saleable condition. You must pay for the return postage costs and ensure a tracking number for items above £50.00, from the Post Office in order to obtain a refund. Please let us know by email that you are returning an item. We will confirm your refund by email.

Special Offer/Discounted items   No refunds are available for any special offer/discounted items.  If an item is retuned within 21 days we can offer a credit note. or an exchange.   This does not apply to Clearance items.

Clearance Items No returns are available for any Clearance items.  The  exception is for clothing – we will exchange for another size if available and there will be a postage charge for this service.

 No returns for any fabric that has been cut to order.

Paying by Cheque

We normally expect payment by credit or debit card, but you may also pay by cheque. In this case your goods will not be sent out until the cheque has cleared. Please make it payable to Camilla Costello and send it to:

Camilla Costello
13 Haycroft Road


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