Terms & Conditions

These terms and conditions apply to the use of and orders placed on the www.camillacostello.co.uk website. By placing an order with Camilla Costello you will be deemed to have read, understood and agreed to these terms and conditions.

Every care has been taken to ensure that descriptions, measurements, colours and prices are correct. As most of the items are made by hand there may be a variation in size and colour. Please note that there may also be some variation in the colour of the items shown on the website due to the limitations of photographic and web processes and we cannot be held responsible for any variations in colour that may arise caused by your browser or computer software.

Orders can be processed directly though this web site. Camilla Costello processes card payments securely via a third party payment system called Sagepay. All transactions are processed using a secure server.

All items are offered subject to availability at time of ordering. However, should an item be out of stock there may be delays in delivery and we will notify you immediately. Camilla Costello will have no liability to you for any failure to deliver goods you have ordered or any delay in doing so for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems, failures or sub-contactor transport or network access, flood, fire, explosion or accident.

Please see our Privacy Policy for further information on your privacy. If you have any questions, please contact Camilla Costello (see contact details).

Privacy Policy

This Privacy Policy sets out how Camilla Costello uses and protects any information that you give us when you use this website and as such we are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Policy and in line with our Terms and Conditions. Camilla Costello may change this policy from time to time by updating this page. Therefore you should check this page from time to time to ensure that you are happy with any changes.

What We Collect

We may collect, but not limited to, the following information:

What We Do With The Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

Disclosure Of Information

If you believe that any information we are holding on you is incorrect or incomplete, please email or write to us as soon as possible, at the above address.

We will promptly correct any information found to be incorrect.

We believe that we have taken every care that your visit to our website is a positive one and be assured that your privacy is always respected.

Delivery and Postage

We will send out the item(s) by the postal service you have selected within five working days unless otherwise notified. Should the delivery be urgent please telephone +44 (0) 7956402833 or email we can arrange a quicker delivery where possible.

Cancellations, Returns and Refunds

If you wish cancel a purchase, you may do so within 7 days from receiving your order or within 7 days from the date of purchase. If you are not satisfied with an item you can return it within 14 days of receipt; it must be unused and in a re-saleable condition. You must pay for the return postage costs and ensure a tracking number for items above £50.00, from the Post Office in order to obtain a refund. Please let us know by telephone that you are returning an item, and then confirm this either by email or post. We will confirm your refund by email or telephone. No refunds available for any special offer items however we can issue you with a credit note if an item is returned.

Paying by Cheque

We normally expect payment by credit or debit card, but you may also pay by cheque. In this case your goods will not be sent out until the cheque has cleared. Please make it payable to Camilla Costello and send it to:

Camilla Costello
13 Haycroft Road
London
SW2 5HY

Attributions

Shopping Bag Icon by Alla Afanasenko used under a CC3.0 license
Search Icon by Berkah Icon used under a Free Commercial Use license

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